Emotionally Intelligent Crisis Leaders
Wed, Oct 23
|ETSU | Warf-Picle Hall | Room 421
Emotionally intelligent crisis leaders also will be able to generate messages that inspire hope, optimism, and resilience in those impacted by the crisis. In this interactive session, you’ll learn how to use emotional intelligence to build effective crisis teams and strong stakeholder relationships.


Time & Location
Oct 23, 2024, 11:30 AM – 1:00 PM
ETSU | Warf-Picle Hall | Room 421, ETSU | Warf-Picle Hall | Room 421
About the event
IMPORTANT ANNOUNCEMENT: Parking passes are required at ETSU. Check your confirmation email for the link to obtaining a pass.
Uncertainty, sadness, and anger. Those are some of the emotions likely to occur during crises. To be most effective, crisis leaders need to build their emotional intelligence before a crisis occurs. This entails becoming more aware of their own emotions, being able to self-regulate when experiencing emotional triggers, and being able to respond appropriately to stakeholders’ emotions in the heat of the moment. But crisis communication isn’t only about managing the negative. Emotionally intelligent crisis leaders also will be able to generate messages that inspire hope, optimism, and resilience in those impacted by the crisis. Join Dr. Betty Farmer, Professor at Western Carolina University and consultant, trainer and coach at Farmer Communications, for an interactive session where you’ll learn how to use emotional intelligence to build effective crisis teams and strong stakeholder relationships.